Frequently Asked Questions
Everything you need to know about your Rumi Cosmetiques journey.
Are Rumi Cosmetiques products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a full refund or exchange.
Are your products suitable for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and specifically designed to be gentle on sensitive skin, avoiding harsh chemicals and synthetic fragrances.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.